Sutter Health, a healthcare network with over 1,900 hospitals, clinics, and offices, faced significant challenges in managing its mail services across multiple locations. These included inconsistent mail handling processes, high…
With the system divided into 7 different regions, inconsistent use of available USPS discounts, multiple concerns over PHI protection during the mail sorting and delivery process, and unapproved procured services…
How did OMG support Premier Mail Courier? What was OMG able to do for a mail service powerhouse? In-house mail services and courier outside vendors did not communicate well. This…
Proof of Mailing, though vague and undefined, is required for all notice of cancellation for insurance coverage. Large volumes and Non-compliance would result in steep fees. OMG evaluates what options…
With 75 clinics and a commercial warehouse operation in the region, there was significant overstaffing and overlap between courier systems. An overabundance of fleet vehicles, various service levels for On-Demand…
Employees and contractors had key access to the combined mail and print space allowing for HIPAA compliance vulnerability. No one could challenge the cost/value of an outsourced print order, unequal…