Government and
Public Sector
Enhance efficiency, reduce manual effort, and improve accuracy
In the Government and Public Sector, a wide range of documents are processed using Intelligent Document Processing (IDP), Robotic Process Automation (RPA), Machine Learning (ML), and Natural Language Processing (NLP) to enhance efficiency, reduce manual effort, and improve accuracy. Here are key categories and examples:
Citizen Services & Welfare Document Processing
Social Security Applications
Applications, Supporting Documents (Birth Certificates, IDs)
Welfare Program Forms
SNAP, Medicaid, Unemployment Benefits
Identity Verification Documents
IDs, Passports, Utility Bills, Tax Returns
Use of IDP/ML/NLP: Extract citizen data, validate document types, detect fraud, match across systems
Taxation and Revenue
Tax Forms
W-2, 1099, 1040, VAT Filings
Supporting Documents
Receipts, Invoices, Audit Logs
Use of RPA/IDP: Automate data extraction and validation, flag anomalies, auto-fill systems
Legal and Regulatory Compliance
Court Records & Judgments
Legal Filings and Notices
Public Comments on Regulations
Use of NLP: Summarization, classification, sentiment analysis (for comments), case matching
Immigration and Border Control
Visa and Passport Applications
Entry/Exit Records
Supporting Docs (Sponsor Letters, Bank Statements)
Use of IDP + ML: Data extraction, fraud detection, identity validation
Public Safety & Law Enforcement
Police Reports
Incident Logs
Evidence Documentation
Use of NLP: Information retrieval, redaction, pattern detection
Education Sector Document Processing
Student Records & Transcripts
Scholarship Applications
School Accreditation Reports
Use of RPA + NLP: Automate credential evaluation, categorize data, extract structured info
Procurement & Vendor Management
RFPs & RFIs
Vendor Contracts
Bid Evaluations
Use of NLP/IDP: Compare bids, extract key clauses, assess compliance
Health and Human Services
Medical Claims & Case Notes
Health Inspection Reports
Lab Results
Use of NLP/ML: Entity recognition, classification, trend analysis, anonymization
Urban Planning & Infrastructure
Permit Applications
Zoning Documents
Environmental Impact Assessments
Use of IDP + RPA: Automate permit processing, cross-validate maps, flag missing info
Internal Government Operations
Employee Onboarding Forms
Expense Reports
Performance Reviews
Use of RPA + IDP: HR automation, financial reconciliation, analytics