OMG

Training

OMG, LLC TRAINING MODULES AND OFFERINGS

The purpose of our training program is to enable personnel to perform their duties, develop professionally and serve our clients with excellence. Training is application-oriented, aimed at teaching those functions that are used most frequently in the performance of each position. Team members have the knowledge and skill mastery to excel when utilizing OMG methodology and processes. Our competitive edge along with new training techniques puts OMG at the forefront of our industry.

Customer Service
Knock Your Socks Off Customer Service
Sustaining Knock Your Socks Off Service
Service Chain of Success
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Skill Sharpener I/II
Service Profit Chain

Management and Supervisory
Interviewing Skills
Performance Appraisals
Performance Documentation
Safety Training/Work Related Injuries
Employee Retention I/II
Team Building
Rembrandt Training
Coaching for Performance
The One Minute Manager
The One Minute Manager Meets the Monkey
The Leadership Pill
The Distance Manager
Virtual Leadership
Developing Leaders Toolkit
What the CEO Wants You To Know
12 Bad Habits That Hold Good People Back

Personal Development
Self Supportive Management
17 Undisputable Laws of Teamwork
17 Essential Qualities of a Team Player
Professionalism and Presentation
MDP (Mail Design Professional) Certification
EMCM (Excutive Mail Center Manager) Certification
Raving Fans
FISH!
The Ant and The Elephant
Jack: Straight from the Gut
Eat that Frog
Unstoppable
Leading with Questions
Please Just Don’t Do What I Tell You, Do What Needs To Be Done
Manager of Choice
Getting It Done When You’re Not In Charge

Industry Training
Standard Mail
Mail Made Easy
Parcel Tracking
PCI Compliance 
Career Development 
Hazmat
Bio Hazards

Change Management
Who Moved My Cheese
Our Iceberg is Melting
Change on the Run
The Heart of Change Field Guide

Project and Time Management
Time Management
Managing Multiple Priorities
Outlook Task Management

Computer
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Email
Internet

Human Resources and Compliance
Employment Laws
Anti Harassment
Diversity
HIPAA
Drug Free Workplace
Violence in the Workplace

Communications
Verbal and Written Communications
Email Etiquette
Chain of Command
Communications Protocol
 
PCI Compliance for Security - read article here 
Workplace Theft article - read here