Staff Kudos and Testimonials:
Michele Roeder: “Michele is always there to lend a helping hand. Any time that I have packages in the mailroom, rather than emailing me to come get them, Michele puts the packages in the cart and delivers them to me. After telling her repeatedly that she didn’t have to do that, her response, ‘I know I don’t have to. I do it because I know you would do the same for me.’ embodies her helping and team effort that most people do not offer. Michele is constantly going above and beyond than what is expected of her." ----Office Clerk - Louisville, KY Client
Ruth Watson: “Good morning Mark and Amanda, I would like for you both to know how much I appreciate Ruth! Mark, as you know I wanted to mail some packages overseas to the troops and Ruth worked on saving me money for 3 days. She was so kind and so helpful (not that everyone in the mailroom isn’t.) My original total was $75.00, but with Ruth being so dedicated she saved me $30.00 with the correct boxes to use. I truly believe Ruth deserves a gold star. I wanted you to know how much I appreciate what she did.” ---- Consultant – Amelia, OH Client
Northern CA OMG Team : “Just want to send some KUDOS out to the OMG Team for working with us here at the Hub. Presorts were coming in either too thick or just in need of compressing to simplify the process with meters, and it takes a lot of time to compress individual envelopes for the meters, which can cause a delay in getting mail runs done on time. Ever since I brought this to the attention of the team in our area, there has been a huge improvement. I’m happy to know that simply by teamwork and communication we can make any process easy and simple for all of us in general.”
Vasega Faafiti, Mail Operations Supervisor, Northern CA: (Regarding a package that was delivered to the wrong building by UPS and located quickly by our team.) “I’ve worked here 13 years and was so impressed with Vasega’s ownership of this situation. I was skeptical that my package would be found and I have to say based on experience with other departments here I wasn’t so hopeful. Vasega’s repeated check ins, however, were comforting and obviously showed he cared about the service excellence of your department. This was indeed the best service I’ve received from another client department in some time. Thank you!”
Brian Santoro – Cincinnati, OH: “Hi Brian, We would like to thank you for everything that you do for us in the executive suite…we really appreciate all of your help…and so, we would like to give you 4 tickets to a Reds game!” Executive Assistant to, President & CEO
Stephanie Pahls: “Hi George, I just wanted to take a moment and let you know how great of a job Stephanie Pahls does with our mail. She is efficient and also very friendly! Thanks!” Executive Assistant, Cincinnati, OH client.
Toledo, OH Print Staff: “Jayson King, Abby Bender, Steve Leslie and the client company print staff were able to work together and coordinate the design, production and assembly of an unusual and very labor intensive project for the print shop. Through cooperation and teamwork the group was able to get it done more than a week ahead of schedule. Their efforts did not go unnoticed by the client site Marketing manager. Good job team! Proud to have you all on our team! Toledo.” -David Wren,
Mark Hale, Account Executive, Cincinnati, OH: “Wanted to share this with you! You make a difference. I could not take on this transition without your daily support and effort. You are the best!” (annual savings Mark has found for our client, totaling $155,656.43 in just one non-core area) - Vendor Management Specialist, Client, Cincinnati, OH
Michele Roeder, Client site, Louisville, KY: (For making an effort to watch for delivery of a special package) “Thank you much… you are absolutely amazing! Have a great day.” Payroll Department, Client, Louisville, KY
Kudos to Leta Williams: “Ladonna, just wanted to drop a note to let you know how much I appreciate all the help that Leta provides. I sent her an email asking if by chance she had a spare power strip laying around. Not only did she respond immediately, she had it in my hands within ten minutes of asking. Thanks again for all that Leta and your entire team do for us. It is very much appreciated.” Manager of Training Content, Client in Louisville, KY
Cincinnati Client Hospital Team: “Dear Mail-Copy center Team, You are really great and an awesome team to work with. You have been printing and shipping Birth Parents Worksheets for a couple years for my department and you do an exceptional job. Director of Perinatal Services, Client in Cincinnati, OH
Cincinnati Team: “I would like to send a huge shout out to our team in Cincinnati, OH. The power went out at the Highland Ave location and everyone was sent to help out at Norwood. Everyone was so flexible and made the transition seamless. Brandon Galeas. was onsite when this occurred and he provided great leadership to the team. He reported that the team is doing a fantastic job and was able to help clean up the Norwood Ave location. The client is buying them lunch to show appreciation and they are allowing all the folks to go home at 1:30pm today. I wanted to make you aware of the great job of the team and the leadership shown by Brandon!!!” - Jackie Taylor, MBA, EMCM, Senior Operations Manager, OMG, LLC
Congratulations LaRita Wyatt, Accounting Specialist, 2nd Quarter Winner of the Hat’s Off Award! “While recovering from recent surgery, LaRita took it upon herself to make certain I had the tools and resources needed to work from my home office. LaRita would gather and drop off work to my home as well as pick up work products which needed to be returned to the office. With each visit she would sit and fill me in and never once complained or made me feel as if I was putting her out. Even something as simple as dropping off a ream of copy paper was done with a smile.” - Tammie Ewell, OMG Benefits Director
Congratulations George Satiah, Mail Supervisor, 2nd Quarter Winner of the Walk the Talk Award! “Even with all the recent turnover at the site, he has continued to step up and fill in when needed. He was the Mail Clerk at one of our Cincinnati Client hospital locations for some time and he trained the new hire, all while maintaining his Management responsibilities and keeping the customer satisfied. He is an unsung hero who doesn’t do all this for acknowledgement, he does it because he truly cares about his customer.” Jackie Taylor, Senior Operations Manager, OMG, LLC
Tonya Gross: “Tonya prepped these 45 large, 45 pound units for this huge, really important project, which allows the field to move up the date by almost a month. Thank you!” – Client - Senior Manager, Supply Chain and Logistics, Cincinnati, OH
Pam Eisenback: “I wanted to pass along some recognition for Pam Eisenback. We recently completed a mailing of about 1000 communications and Pam’s assistance was invaluable. She was extremely patient with us whenever we encountered a setback and picked up a lot of the slack whenever I was pulled away from working on the mailing. I just wanted to pass this along and let you know how much her help was appreciated.” Client - Financial Analyst, Louisville, KY
Samantha Jenkins: “I have been receiving positive feedback on Samantha. Here are some of the things I have heard and agree with: ‘Friendly, Smiles, greets everyone when they come in the door. Doesn’t get rattled. Seems to be a good problem solver. Capable of handling new situations very well. If she doesn’t know something she is very quick to find out the answer. She is eager to learn.’ Good hire on this one!!” - Client- Recruiter, Talent Acquisition Team, Cincinnati, OH
Richard Platt: “I am writing to you to let you know that Richard Platt has been of great assistance to our department over the last week. He discovered that our pre-paid BRE Permits had expired and with the amount of turnover in our department no one knew what to do. He was able to reach out and find the answers we needed, went to the post office himself to straighten it out and assisted us in getting the funds transferred immediately to minimize our delay. These actions are above and beyond and we are very grateful, as the envelopes that were placed on hold due to the expiration are all donation checks for the hospital that filter through our department. Without his assistance I’m positive our delay would have been much longer. We just wanted to pass it along so that he can be recognized for his fantastic team work..” - Client - Administrative Assistant, Cleveland, OH
Kudos to Cara and Danielle – Toledo, OH Hospital – Client said: “Please extend my appreciation and gratitude to Cara Glitz and Danielle Jefferson-Love for their service in the print shop late afternoon, May 26. While most were out to begin the holiday weekend, these 2 were extremely helpful. They assisted with the envelope stuffing, packing, filling, and shipping boxes to ensure arrival this week. Their efforts demonstrate being a ‘trustworthy partner’ in the organization Vision 2020 model. Thank you.”
Great job Stephanie Pahls!! - Large Hospital System - Cincinnati, OH: from our Client: “Hi George, I just wanted to brag on Ms. Sunshine (I am sorry, but cannot recall her name… but Ms. Sunshine fits perfectly!) who delivers our mail daily. She has been doing a WONDERFUL job! She is so polite and professional, yet extremely friendly, always positive and really using those ALWAYS behaviors! She always makes sure to stop and say hello, see how my day is going and see if there is anything we need or any mail she can take. It is a delight to see her when she visits our department each day! Just thought you should know. Feel free to share with her, because she should definitely know she is doing an excellent job!
Kudos to Dennis Brown – Large Insurance Group, Cincinnati, OH client: “I sincerely appreciate your willingness to always go above and beyond. You are an important part of our operations. What you were able to get done on Friday seriously amazed me. Thank you!”
Congrats to Melinda Santiago, David Crowell, and Marissa Arroyo at our Hospital site in Fairfield, CA. Although they are OMG employees, our client considers our team such an integral part of their operations that they extended the invitation to participate in the Hospitals Employee Appreciation Lunch.
Kudos to the entire OMG Team at our Client site in Cincinnati, OH - “I just want to thank you all for what you do. You probably don’t hear that often enough. You are the silent partners that makes this place run.”
At OMG we value our employees, and we want to see you succeed. This is why we make every effort to fill positions with internal candidates whenever possible. We have recently had the pleasure of filling several open positions through internal promotions, so we thought we’d include a section in this month’s newsletter congratulating everyone who has been promoted this year to date.
- Porscha Johnson- 01/18/2017 Team Lead to Team Lead II
- Vincent Jones -01/04/2017 Team Lead to FSS Cincinnati Region
- Katasha Pearson -05/31/2017 FSS KY Region to Operations Manager
- Alysha Sharpe -05/31/2017 Office Services Clerk to FSS KY Region
- Vasega Faafiti -05/30/2017 Sutter Floater to Mail Supervisor
George Satiah, Cincinnati, OH hospital – Thank you note from client: “George, I wanted to take a few moments to say, “thank you” for making sure that our program needs are met with the copies that we need. Your answer always seem to be “yes” even when its last minute! You are so valuable to our team!”
Stephan Leslie and the mailroom team – Toledo, OH hospital. “We had Steve and the mailroom help us with an assembly job this week. They gladly took on the extra work to help us achieve our deadline, and the job looked great. Thanks to Steve and the mailroom for always helping out to get the job done.”
Veronica Vales – Fairfield, CA hospital. – Email from Client: “I want recognize Veronica Vales for her initiative and excellent work. Last week, I asked Veronica to copy and put together our 2107 Action Plan for senior management. Not only did Veronica put together the action plan as asked, but she put them in labeled dividers with an awesome cover sheet that looked so professional! Please pass on to Veronica my appreciation for her professionalism and her consistently excellent work! Veronica is truly a pleasure to work with.”
We are pleased to announce the winners of the 1st Quarter Employee Recognition Awards. Dennis Brown – Shipping/Receiving Manager, Cincinnati, OH: won the Hat’s Off Award, and Jayson King – Print Production Supervisor, Toledo, OH: won the Walk the Talk Award. Congratulations Dennis and Jayson! Your service, dedication, and positive attitude are an inspiration to us all, and an asset to your teammates. Keep up the great work!
- Each quarter, we choose two employees who embody the qualities we all strive for here at OMG. The employee who wins the Hat’s Off Award exemplifies what it means to be a part of OMG. This person is always positive, works with a smile, and has a great attitude no matter the circumstances.
- The employee who wins the Walk The Talk Award defines the phrase “above and beyond,” and not just for the client. It could also mean going out of your way to help a coworker at your site, or helping management by filling in at another site. This person is a shining example of how each and every employee should perform on a daily basis, embodying the “what else can we do for you?” attitude.
Mark Hale, Account Executive, Cincinnati, OH: received a Certificate of Appreciation from the 2017 Clermont County Chamber of Commerce ONE-ON-ONE MENTORING PROGRAM. Mark volunteered his time to mentor a student at Amelia High School in Amelia, OH. Thank you, Mark for always giving your time to volunteer. Mark also holds Board titles for: The Cincinnati PCC Industry Co-Chair, MSMA Ohio Valley Chapter- VP Education, MSMA National Board- VP of Education.
Abby Bender – OMG Graphic Designer: From Client in Toledo, OH. “First of all…I’m so glad you are fantastic at what you do. These RSVP cards look phenomenal!!! Thank you!!”
Leta Williams – OMG Office Clerk: From Client in Louisville, KY. “Leta, Just a little thank you for always stepping up to the plate and taking on any project assigned to you. Your smile is infectious and your attitude is top knotch. Thank You!”
Darrell Law, Mail Supervisor: From Client in Cleveland, OH. “I would just like to let you know that I have had to work with Mr. Law several times and have always had a positive experience with him. Recently, I had an issue with trying to obtain slides on a patient from CCF. We were able to find, from FedEx tracking, that the slides had been received by the mail room and Darrell was able to ascertain that they had been picked up by pathology, but we lost the trail after that. We ended up finding the slides later, but Darrell took the time to contact me on a daily basis to check in on what was happening with the slides. He went the extra mile to ensure that this patient was a priority to him. He communicated with pathology and myself to follow up and make sure that everyone was on the same page with what was happening. Even after the slides were found he called to follow up and make sure that everything was taken care of. Mr. Law’s outstanding customer service follows the principals of our hospital’s commitment to patients: Excellence, teamwork, compassion, and integrity. Although he wasn’t working directly with this patient face to face, he made sure that the patient was his top priority. He is truly an asset to our organization.”
Chasity Jackson – OMG Mail Clerk: From Client in Cincinnati, OH. “I am pleased to share with you that this month Chasity Jackson was mentioned as someone that is making a difference. Chasity is “sweet, pleasant, very helpful and has her act together”. Admin noted marked improvement in service recently partly due to Chasity. We appreciate her service!”
Debbie Osting – Mail Clerk, Louisville, KY. “I would like to give recognition to Debbie Osting, for her willingness to stay late and for always offering a helping hand. Debbie has offered to help me with any project that requires timeliness. She has constantly offered to help with badges in the past, to stuff envelopes for the current project, and has offered to stay until 5, while other staff have been out.
Anthony Holcomb, Mail Clerk, Louisville, KY. “ Anthony’s attitude is outstanding and has exceptional work ethic. Anthony has helped me greatly in the past couple weeks with moving my belongings into the file-room, to reorganize the room and to clear the floor of clutter, and to move the supply cart and shelf into the file-room. Anthony has also helped with the current project, by stuffing envelopes and then completed the address labels for me in the remaining hour that was on the clock.”
Michele Roeder and Bob Wheeler - File Clerks, Louisville, KY. “Both Michele and Bob have great attitudes and they have gone out of their way to help me with last minute tasks. Bob has been supportive of my move into the file-room and has allowed me to re-arrange to accommodate for the Office Services supplies. Thank You!”
CONGRATULATIONS RYAN KINDT -- 2016 EMPLOYEE OF THE YEAR!
Congratulations to Ryan Kindt, our Courier at our Fairfield, CA client site. Ryan was hired on as a courier, but has learned to cover all positions at his site, including mail room, stat courier, and oxygen tank routes. When he is working as a courier, he will stop by and check oxygen tanks at the client location or pop in the mail room to see if help is needed there. He takes on additional duties without being asked, and when asked to cover shifts or put in extra hours, he is always available, saying “whatever it takes.” Ryan truly embodies the teamwork spirit we rely on here at OMG, always going above and beyond to help his coworkers and our customers in any way he can. Thank you Ryan, for representing us so well. Keep up the good work!
Site Spotlight: OMG Client in Cincinnati
Between September and November of 2016, our Client saw their entire staff turnover. We started anew with Bill Kenton leading the team and Alyssa Love and Richard Cave coming in right behind him. The team has pulled together beautifully, re-organizing the mail room, redistributing tasks to make their processes more efficient, and cleaning up the campus directory. This has helped them deliver mail more accurately and efficiently, and is also very helpful to our Client, embodying the “What else can we do for you?” spirit that we strive to provide for our clients. Thank You Bill , Alyssa, and Richard for all you’ve done so far. We ‘re so glad to have you all on our team!
Other Special Kudos:
Jayson King, Client in Toledo: “I want to send this follow up note of thanks and appreciation to you in recognizing Jayson King, Print Production Supervisor. Jayson has been very professional, positive and helpful … providing excellent customer service. I especially appreciate his attention to detail and for ensuring that my order was processed as requested, completed and shipped timely. I certainly have no hesitation going forward in sharing my positive experience with all my peers and colleagues regarding your Toledo Print Shop operations.” - Safety Director
Dave Wren and the Entire Team at our Client hospital site in Toledo: Hi Dave, A.J. said thank you SO much. He’s very pleased with the way that you were able to make it look so nice with the short notice!” - Administrative Assistant to upper management
Pam Eisenback: “Hi Tasha, I wanted to let you know that Pam is really doing a good job. She has been very pro-active! She alerted me that the coffee prices had increased tremendously in the last year. She gave me a breakdown of each one with the price increases. I was able to take that information to Aramark and they have since reduced several of the coffee brands. Today, she alerted me that we usually order Irish creamer for St. Patick’s day – I had totally forgot about it. I asked her to please order. I appreciate that Pam is going the extra step to help me.” - Senior Manager, Human Resources.
- Hunter Smith 2/7/2017 - Corporate Recruiter Human Resources
- Shavon Moore 2/7/2017 - Mail Clerk - Louisville
- Cassandra Andrade 2/14/2017 - Mail Clerk – CA site
- Tonya Gross 2/14/2017 - Floater - Cincinnati Region
- Vasega Faafiti 2/23/2017 - Floater – CA Region
- Melinda Santiago 2/28/2017 - Mail Clerk – CA site
Kudos to our OMG staff: You Make Us Proud!!
Leta Williams - "Thank you for always stepping to the plate and taking on any projects I assign you. Your smile is infectious and your attitude top notch. Thanks.” - Office Manager, Louisville, KY Client.
John Dacek - “I just wanted to send a little note to say that I appreciate John taking the time to help us find the mail we were looking for. He took the time to continue to look for the mail on his own. I again wanted to say thank you to John.” - Advancement Services, Akron, OH Client
Pam Eisenback - “Pam did a wonderful job over the holiday break doing a large print and assembly job; I wanted to pass along kudos for her hard work. The job itself took 3 days for her to complete, folding it in with all her other work and it looks great. She really ran with this project and I’m very appreciative.” - Training & Organizational Development Specialist, Louisville, KY Client
Chasity Jackson - “I am pleased to share with you that this month Chasity Jackson was mentioned as someone that is making a difference. Chasity is sweet, pleasant, very helpful and has her act together. There has been marked improvement in service recently partly due to Chasity. Please share this email with her so she knows we appreciate her service!” - Director of Ambulatory Care, Cincinnati, OH Client.
- Felicia Brown Floater Kentucky Region 1/3/2017
- Byron Senegal Mail Operations Supervisor, San Fran, CA 1/10/2017
- Brandon Salindo Courier, Akron, OH 1/10/2017
- Mary Eckert Floater, Huntington, IN 1/10/2017
- Jenifer Maley Courier, Akron, OH 1/10/2017
- Virginia Sheehy Receptionist, Cincinnati, OH 1/17/2017
- Karen Sanders Multimedia Equipment Inspector, Cin., OH 01/23/2017
- Anthony Cross Multimedia Equipment Inspector, Cin., OH 01/24/2017
- Stephanie Pahls Mail Clerk, Cin., OH 01/26/2017
- Arsenio Brooks Warehouse Clerk, Cleveland, OH 01/26/2017
Kudos from our client in Louisville, KY - Pam Eisenback did a wonderful job over the holiday break doing a large print and assembly job; I wanted to pass along kudos for her hard work. The job itself took 3 days for her to complete, folding it in with all her other work and it looks great. She really ran with this project and I’m very appreciative. Will Vance, thank you for your guidance regarding this print job while you were here a few weeks ago as well. Training & Organizational Development Specialist - Louisville, KY client
Kudos to Melissa Lukemire, Ruth Watson, and the entire Amelia, OH Team! I am sending a very BIG THANK YOU to you and your entire TEAM…For this project, your team assisted us with merging, imaging, indexing, tracking and mailing correspondence for this VERY large Error Recovery project. Please let your entire staff know that Compliance Remediation appreciates their hard work EVERY day. It is fine folks like themselves, providing their expertise to their process, to allow our business to be successful. I cannot say Thank you enough! I would like to mention a special THANK YOU to Ruth and to Melissa. Both of them are always very happy to assist Compliance Remediation with ANYTHING we need. They always provide patience, support and assistance with kindness and professionalism. I appreciate both of them VERY much!
Thank you…each of you! Compliance Remediation Manager – Amelia, OH client
- Stephanie Davidson 12/27/2016 Mail Clerk, Amelia, OH
- Alissa Mobley 12/27/2016 Imaging Clerk – Dayton, OH
Melissa Lukemire, Mail Clerk III, Cincinnati, OH client site: Our client says: “I just wanted to pass along how much I appreciated Melissa’s help today. She exceeded my expectations as she assisted me in mailing several packages, taking on responsibility that I do not believe is a requirement of her role. The best part, she offered her assistance with such a positive and friendly demeanor that I genuinely believe she wanted to help me, whether or not it was her job. Kudos to Melissa for being a shining example of terrific customer service & making my day easier! From another client liaison: “Melissa, we cannot say thank you enough for all that you do for us a daily basis. You consistently offer top notch customer service and I always hear others speaking of how easy you are to work with. I appreciate your hard work and dedication. Thank you for all you do today and every day!
Mark Patterson, Courier/Mail Clerk, Dayton, OH. Our client says: “I again want to compliment the great service I receive from Mark Patterson. He is a good team player and is very reliable when I am not here. Thank you for putting him on this route as I appreciate his on time service and professionalism.
Tami Stephens, Supervisor, Cincinnati, OH client site. Our client says: “I have worked as your client for four and a half years. In that time I have seen a lot of changes with our company and with OMG. I can say I have had only great service from the mailroom with Tami Stephens as the manager. In my roll I do a lot of events. That means lots of mail. I always get my packages in a timely manner and with a smile from whom ever is delivering it to my desk. Even if it is a rush order I can let Tami know and she will call me as soon as the package has been signed for by OMG. I and many others appreciate Tami and her team for their hard work, partnership and friendly demeanor.
Cody Ringsaker, Area Floater, Louisville, KY client site: Our client says: “Cody does a great job. He always does his job 'right' and I very much appreciate Cody's assistance and efforts!
Paul Chavez, Logistics Manager, Sacramento, CA client site. After Paul took it on himself to shadow a large offsite project and route. Our client says: “Excellent Paul….Your being there is critical to implementing this correctly-Thank You!”
Yvonne Garrett, Team Leader and Eric Brogden, Warehouse Clerk, Cleveland, OH. Our client says: “Thank you very much for mailing all the Ride the Rainbow envelopes and over 100 boxes. This is our largest fundraiser and in 2014 raised over $1 Million to give to Rainbow. It was so helpful to deliver them to our other mail location on Monday, since they were assembled in one of the committee member’s home. Eric was great hauling them on the cart. It was a huge help! Thanks again.”
Veronica Vales, Team Leader, Fairfield, CA. Our client says: “Thank you for your support of the 2015 EBP & Nursing Research Symposium. I really appreciated your assistance with the notepads and program brochure and inserts. We received many compliments from our symposium attendees about how professional our event was and that was a reflection of your collaboration and professionalism.
Jayson King, Print Supervisor, Toledo, OH. Jayson earned the Quarterly OMG Walk the Talk Award. This award is selected by our Operations Mgmt. team. They for employees defining the phrase “above and beyond”. This person is a shining example of how each and every employee should perform on a daily basis and not just for the client. Specifically we are looking for persons who exemplify the companies “what else can we do for you” attitude!! Congratulations, Jayson!! You certainly DO walk the talk!!
Jason Watson, Mail Clerk, Cincinnati, OH. Jason won the Q3 Hats off Award. This award is selected by the OMG HR team. They look for folks who exemplify what it means to be a part of OMG. Someone who is always positive, works with a smile, has a great attitude no matter the circumstances. Congratulations, Jason!!
QUARTERLY EMPLOYEE RECOGNITION
2016 WALK THE TALK
Our quarterly Walk The Talk employee recognition program is judged by our Operations Management team. When reviewing nominations, the voting committee looks for nominations that exhibit an OMG employee defining the phrase “above and beyond” and for persons who exemplified the companies “what else can we do for you” attitude!! Congratulations to the following winners:
- 1st Quarter – Katasha Pearson
- 3rd Quarter – Antonio Rosales
Our quarterly Hat’s Off employee recognition program spotlights those employees who are always positive, work with a smile, have a great attitude no matter the circumstances, etc. Congratulations to the following nominees:
- 1st Quarter – Abby Bender
- 3rd Quarter – Najee Watson
2015 Kudos Archive
2014 Kudos Archive
Empowering Your Employees - read here
The Value and ROI of Employee Recognition - read here